How Mercedes-Benz Is Driving Smarter Operations
Mercedes-Benz has long been known for precision engineering, meticulous craftsmanship, and constant innovation. Now, the iconic automaker is applying the same philosophy to its internal operations by partnering with Celonis, a global leader in process intelligence.
The company is integrating the Celonis Process Intelligence Platform across key departments to streamline workflows, uncover inefficiencies, and improve decision-making—ultimately driving a more agile and data-driven organisation.
At its core, Celonis offers what’s known as process mining and process intelligence: technologies that allow companies to see exactly how their internal processes are performing, in real time. Instead of relying on guesswork, siloed data, or outdated reporting, teams can view the actual flow of work, from procurement and logistics to manufacturing and finance, and identify where bottlenecks or deviations occur. For a company with the scale and complexity of Mercedes-Benz, this insight is invaluable.
Modern automotive manufacturing involves thousands of interdependent steps. Every delay or inefficiency, no matter how small, can ripple across the supply chain. Celonis helps Mercedes-Benz visualise these processes end-to-end, showing where things slow down, where errors arise, and where resources could be better allocated.
With this level of visibility, the automaker can streamline production cycles, improve parts availability, and reduce operational costs—all while maintaining the high quality customers expect from the brand.
One of the biggest benefits of Celonis’ platform is its ability to deliver real-time, actionable insights. Instead of analysing problems after they’ve already caused delays, Mercedes-Benz teams can proactively respond to issues as they emerge. For example, if a procurement workflow starts to show unexpected approvals or if shipping times suddenly increase, the system flags it immediately. This shifts the company from a reactive stance to a predictive, problem-solving approach.
Beyond manufacturing, Mercedes-Benz is also leveraging Celonis to optimise processes across finance, compliance, and customer service. Routine tasks such as invoice handling, supplier management, and order fulfilment can be monitored continuously. If the data shows manual workarounds or unnecessary steps, the platform highlights them and suggests opportunities for automation or simplification. This frees employees to focus on higher-value work rather than administrative tasks.
Another major advantage is Celonis’ emphasis on sustainability and efficiency. The automotive industry is under intense pressure to reduce emissions—not only in the cars it produces but also in its internal operations. By minimising waste, accelerating workflows, and improving resource use, Mercedes-Benz can make meaningful progress toward its environmental goals. For example, reducing rework, cutting down on logistical inefficiencies, and enhancing planning accuracy all contribute to a cleaner operational footprint.
The partnership also supports Mercedes-Benz’s broader digital transformation vision. As the company shifts toward electric vehicles, software-driven systems, and smart mobility services, having streamlined operations becomes even more critical. Celonis provides the data-driven foundation needed to support this next chapter. It helps the automaker remain competitive in a rapidly evolving market where speed, adaptability, and transparency are essential.
Perhaps most importantly, Celonis empowers employees at all levels with better insights. Instead of navigating complex spreadsheets or relying solely on intuition, teams can make decisions based on clear, objective data. This builds confidence, accelerates collaboration, and fosters a culture of continuous improvement—one that aligns with Mercedes-Benz’s long-standing reputation for excellence.
